Terms and conditions

1. Who these terms apply to

These terms and conditions apply to all engagements that Svare Digital carries out for business clients (B2B). Svare Digital provides services exclusively to companies and self-employed professionals, not to consumers. Consumer protection legislation therefore does not apply to our services.

By accepting a quote from Svare Digital, confirming an engagement or entering into an agreement, you confirm that you accept these terms.

2. Quotes and acceptance

Quotes from Svare Digital are valid for 30 days from the date of the quote, unless stated otherwise. After that period the quote expires and a new one must be requested.

A quote can be accepted by email confirmation or by signature. We confirm verbal agreements in writing within five business days. A verbal agreement only becomes binding after that written confirmation.

Changes to the scope during an ongoing project are always recorded in writing as an addendum to the original quote. That addendum sets out the changed work and any additional or reduced costs that result from it. No scope changes are made without mutual written agreement.

3. Rates and invoicing

The hourly rate for consulting is €110 excluding VAT, unless a different rate has been agreed in writing. Fixed project prices are set in advance in the quote. We do not work on a time-and-materials basis unless that is explicitly agreed in writing.

Invoicing works as follows:

• • Consulting and shorter engagements: monthly in arrears based on hours worked or the agreed fixed fee.
• • Fixed-price software projects: at milestones, typically at the start, midway through the project, and at delivery.

Payment terms are 14 days from the invoice date. If the payment term is exceeded, the statutory commercial interest applies, counted from the due date of the invoice.

4. Work in engagement

We report progress weekly to the responsible owner on the client side. That does not need to be a formal report. A short email update or a brief call is enough. The goal is that the client always knows where the project stands.

Scope changes are recorded in writing before they are carried out. We do not work on the basis of verbal adjustments without confirmation.

Delays caused by the client, such as late delivery of data or input, inaccessible systems or locations, or insufficient availability of relevant staff, shift the schedule but do not affect the agreed fee.

We guarantee reasonable effort and craftsmanship. We do not guarantee specific outcomes such as a particular percentage of efficiency improvement, unless this has been contractually defined with measurable definitions and preconditions.

5. Intellectual property

For custom software engagements: the intellectual property rights to code developed specifically for the client are transferred to the client upon full payment, unless agreed otherwise in writing.

For Bosbouw Digitaal and the EUDR software a licensing model applies, not a transfer. The client receives a right to use for the agreed number of users and the agreed period. The intellectual property rights remain with Svare Digital.

Generic modules, libraries or reusable components we develop in the context of an engagement remain the property of Svare Digital. We retain the right to reuse them in other client projects.

6. Confidentiality

We treat all client information and project details as confidential. We share nothing without the client's written consent: not publicly, not with other clients, not as a reference case.

Any freelancers or external contributors involved in client work sign a non-disclosure agreement (NDA) before they get access to client data or project information.

We only name clients as a reference on our website or in other communication after explicit written consent.

7. Liability

The liability of Svare Digital is limited to the total invoice amount of the past 12 months in the context of the engagement in question.

Svare Digital is not liable for indirect damages, consequential damages, lost profits, loss of data or reputational damage, regardless of the cause or circumstance.

The client is responsible for insuring its own business risk, including operational continuity, backups, data security and downtime of its own systems.

Both parties report suspicions of damage or liability to the other party immediately and in writing. Late notification may limit the right to compensation.

8. Disputes and governing law

All agreements with Svare Digital are governed by Dutch law.

In case of a dispute, the parties first attempt to resolve it in good faith. If that does not succeed, the competent court in Arnhem has exclusive jurisdiction to hear the dispute.