Our clients in one sentence
SMEs with a process that doesn’t fit standard software but is too small for an in-house IT department.
That sounds narrow. In practice it is a large group: companies that have grown past what Excel can handle, but whose processes are too specific for a generic ERP or SaaS platform. Companies stuck somewhere between “spreadsheet” and “big IT implementation”.
Four pain points we are good at
1. Your inventory or production flow is bigger than your system can handle
Excel starts to crack. Formulas break with multiple users, versions drift apart, and nobody is sure anymore which file is the source of truth. Your accountant no longer understands the inventory valuation in the report you provide, and on the shop floor nobody knows with certainty what is physically on the shelf.
This is not an Excel problem. This is a growth point. The solution is not a better Excel, but a system built on how your inventory or production flow actually works.
2. You have three tools that partially overlap
An ERP set up too big for what you actually use it for. A spreadsheet someone made five years ago that has since grown into a business-critical document. And that one Access database running in accounting that nobody dares to touch anymore.
Nobody knows which system is the source of truth. Data gets moved manually between systems. Errors are inevitable, and nobody sees them until it is too late.
3. You know your process, but it isn’t documented anywhere
Three people know exactly how it works. If one of them leaves or falls ill, production grinds to a halt, or runs in a way nobody approved. There is no documentation, no system that enforces the right way, and no way to onboard new staff quickly.
Custom software solves this by formalising the process without making it rigid. The system supports how things work, and records it.
4. The rules change faster than your software keeps up
EU legislation changes at a pace that a lot of software doesn’t track. GDPR additions, EUDR for those placing wood on the market, sector requirements around traceability, new reporting obligations. Standard software often follows a year later, or the adjustment sits in the most expensive licence tier, or doesn’t match how your company actually records the information.
Custom software grows along with the rules that apply to you. We track the law for the domains we work in, and adjust your software as soon as a change is on the horizon. No hard rebuild, no waiting for a vendor roadmap. A targeted adjustment at the moment it is needed.
Who we are less suited for
We are honest about the cases where we are not the best choice.
Companies with their own IT department and formal governance requirements. There we are too small. Large organisations have different requirements around governance, security and integration. Bigger parties are better equipped for that.
Companies that only want standalone reports or dashboards. If all you need is better insights from existing data, a data engineer or BI consultant is a better choice. We build systems that support processes, not reporting layers on top of existing databases.
Companies that cannot free up 4 to 8 hours per week during implementation. Building custom software requires client involvement. We don’t build anything good in a vacuum. If that involvement isn’t there, we build something that doesn’t fit. That is wasted time and money for both parties.
Companies that want a price quote without first sharing their process. We don’t give estimates without first understanding what needs to be built. A number without context is a number without meaning. That helps no one.
Not only software, also the operational side
We don’t deliver software that you have to figure out yourself.
Every implementation includes training sessions: operators learn to work with the software, managers learn to read the dashboard and interpret reports. That training is not optional. It is a standard part of delivery.
Documentation is delivered in plain language. No technical jargon, no assumptions about IT knowledge. How to use the software, how to resolve common questions, where to go if something breaks.
The first month after go-live we are available for questions that come up in daily use. Not “file a ticket and wait three weeks”. Direct contact when something is unclear.
“We don’t sell software that the whole company needs to spend four months on before anyone gets value from it.”